Returns & Exchanges

At PAISA, we take pride in the freshness and quality of our gourmet food products. Due to the perishable nature of our items, we offer a 24-hour window for reporting discrepancies or quality concerns to ensure every customer remains satisfied.

1

Inspect Your Order

Upon delivery, please immediately inspect your package for any signs of damage, spoilage, or incorrect items before opening the vacuum seal.

2

Contact Support

If there is an issue, email our team within 24 hours of receipt with your order number and clear photographs of the product and packaging.

3

Verification Process

Our quality assurance team will review your claim and photographs to determine if the issue was caused during transit or fulfillment.

4

Resolution Policy

Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing